How building muscle memory will help you win during a petrochemical emergency. How’s Your Plan?The former prizefighter turned stand-up performer is generating quotable quips that are sprinkled throughout the Internet. One of his most popular quotes, believe it or…
Over the holidays, I took some time to reflect on the past 12 months at inFRONT, and it gave me time to recall many of the lessons learned from our work in refining and petrochemicals. Each learning came from the experiences we or our customers had in striving to…
When my organization starts a new day, we look forward to opportunities to interact with customers. That may be counter-intuitive because the conventional wisdom is that customers only call when they need something, usually information or a fix. The subtext of this is…