News & Blog

Why Equipment Readiness Matters

Why Equipment Readiness Matters

​One of the most rewarding aspects of my job is the opportunity to hear and understand the challenges that our emergency response customers have in doing their jobs. Whether they are an introvert or extrovert, analytical or visceral, verbose or concise, their passion...

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Thank you, Erno

Thank you, Erno

When my organization starts a new day, we look forward to opportunities to interact with customers. That may be counter-intuitive because the conventional wisdom is that customers only call when they need something, usually information or a fix. The subtext of this is…

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Greetings From #HoustonStrong

Greetings From #HoustonStrong

6 Lessons the Astros Teach Us About Emergency Response Excellence “It’s about using all the information – quality information – that you can get your hands on and making decisions with that quality information that helps you gain an edge…” Jeff Luhnow ​There is a…

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