News & Blog

Thank you, Erno

Thank you, Erno

When my organization starts a new day, we look forward to opportunities to interact with customers. That may be counter-intuitive because the conventional wisdom is that customers only call when they need something, usually information or a fix. The subtext of this is…

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Greetings From #HoustonStrong

Greetings From #HoustonStrong

6 Lessons the Astros Teach Us About Emergency Response Excellence “It’s about using all the information – quality information – that you can get your hands on and making decisions with that quality information that helps you gain an edge…” Jeff Luhnow ​There is a…

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